At The Spoilt Billionaire], we are committed to ensuring customer satisfaction with our SB Lash products. This Return Policy outlines the terms and conditions under which we will accept returns and provide exchanges or refunds.
 

1. Eligibility for Returns

1.1 Returnable Items: We accept returns for the following products:

• Unused and unopened SB Lash products (including  eyelash strips, and eyelash accessories including the glue) in their original packaging.

• Products that are defective or damaged upon receipt.

• Incorrect products delivered.

1.2 Non-Returnable Items: We do not accept returns for the following:

• Products that have been used or altered.

• Products not in their original condition or packaging.

• Products purchased on sale or with a discount code, unless they are defective or damaged upon receipt.
   

2. Return Process

2.1 Requesting a Return: To initiate a return, please follow these steps:

• Contact our customer service team at The Spoilt Billionaire within 10 days of receiving your order.

• Provide your order number, a description of the issue, and, if applicable, photos of the defective or damaged product.

2.2 Return Authorization: Our customer service team will review your request and, if approved, provide you with a return authorization and instructions for returning the product.

2.3 Returning the Product: Once you receive the return authorization, securely package the product and include the return authorization. Ship the product to the address provided by our customer service team. We recommend using a traceable shipping method to ensure the product is returned safely.
 

3. Refunds and Exchanges

3.1 Refund Method: Approved refunds will be processed within 10 business days of receiving the returned product. Refunds will be issued to the original payment method used for the purchase.

3.2 Exchanges: If you prefer an exchange rather than a refund, please indicate this when contacting our customer service team. Exchanges are subject to product availability. If the desired product is not available, we will process a refund.
 

4. Shipping Costs

4.1 Customer Responsibility: Shipping costs for returning products are the responsibility of the customer, unless the return is due to a defect or error on our part.

4.2 Reimbursement: If the return is due to a defect or error on our part, we will reimburse the shipping costs.

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5. Changes to Return Policy

We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our products after the posting of changes constitutes your acceptance of such changes.
 

6. Contact Us

If you have any questions or concerns about this Return Policy, please contact us at:

The Spoilt Billionaire
talia@thespoiltbillionaire.com